Privacy Policy

Last updated: [LAUNCH DATE]

Neo Black Label ("we") processes personal information as described below, in line with Korea's Personal Information Protection Act and applicable laws where you live.

1. What we collect

• Account: name, email, password (hashed) or Google sign-in ID, company/brand name.
• Content: uploaded product photos, product details, generated outputs, review records, credit history.
• Payments: plan, billing status and transaction IDs from Creem, Apple, Google or RevenueCat. We never receive full card numbers.
• Usage and device: log data, IP address, browser and device type, cookies needed for login and invite codes.

2. Why we use it

To run your account and the Service, generate and store outputs, process subscriptions and credits, prevent fraud and abuse (including referral abuse), provide support, meet legal duties, and, only with your separate consent, send marketing emails.

3. How long we keep it

Account data until you delete your account; generated outputs until you delete them or close your account; payment and transaction records for 5 years and consumer complaint records for 3 years where Korean law requires; access logs for 3 months.

4. Sharing and processors

We do not sell your personal information. We use these processors to provide the Service: Lovable / Supabase (hosting, database, storage), AI model providers via the Lovable AI Gateway (image, video and text generation), Creem (web payments, merchant of record), Apple, Google and RevenueCat (app purchases), and our email delivery provider. Some are located outside Korea (including the United States); data is transferred when you use the Service, protected by contracts and security measures.

5. AI processing

Your photos and prompts are sent to AI providers only to create your outputs. We do not use your content to train our own models.

6. Your rights

You can access, correct, delete, restrict or withdraw consent for your personal information from your account page or at support@neoblacklabel.com. We respond within 10 days (45 days for U.S. state privacy requests, after verifying your identity).

7. Notice for U.S. residents

Residents of California and other states with privacy laws may request to know, delete, correct and port their information and to opt out of any sale or sharing. We do not sell or share personal information for cross-context behavioral advertising, and we will not discriminate against you for using these rights. The Service is not directed to children under 13 (or under 14 in Korea), and we do not knowingly collect their data.

8. Security

We use encryption in transit, access controls, private storage with short-lived links, and server-side permission checks.

9. Cookies

We use essential cookies for login and security, and a referral cookie (30 days) to credit invite codes. We do not use advertising cookies at launch; if we add them, we will ask for consent where required.

10. Contact

Privacy officer: HYESOO WON, support@neoblacklabel.com, +82 70-4165-0202 / +82 10-4213-2358. Business hours: Mon–Fri 10:00–18:00 KST (lunch 12:00–13:00). Korean residents may also contact the Personal Information Infringement Report Center (118) or the Personal Information Dispute Mediation Committee (1833-6972).