Refund Policy
Last updated: [LAUNCH DATE]
| Situation | Refund |
|---|---|
| Within 7 days of payment, no credits used | Full refund |
| Within 7 days of payment, some credits used | Refund of the unused share, minus the value of credits used |
| After 7 days | No refund for the current period; cancel any time to stop the next renewal |
| Annual plan | Within 7 days and unused: full refund. Later: no partial refund |
| Top-up credits | Refundable within 7 days if unused |
| Failed generation | Credits returned automatically |
| Output you are not satisfied with | Not refundable as credits; clear service errors are compensated with credits after review |
| Service outage over 24 hours caused by us | Period extension or credit compensation |
Because generating with credits delivers digital content immediately, the right to withdraw ends once you start using credits; we ask you to confirm this at checkout. Your free trial lets you test the Service before paying.
How to request: email support@neoblacklabel.com or call +82 70-4165-0202 / +82 10-4213-2358 — Mon–Fri 10:00–18:00 KST (lunch 12:00–13:00). Include your account email, payment date and reason. We reply within 3 business days and refund to the original payment method (3–7 business days depending on your bank). App Store and Google Play purchases are refunded by Apple or Google under their policies. Subscriptions purchased in the app must be cancelled in your Apple or Google account.