Terms of Service

Last updated: [LAUNCH DATE]

These Terms of Service ("Terms") govern your use of Neo Black Label, an AI image and video studio for fine jewelry, including the website at neoblacklabel.com and our mobile apps (the "Service"). The Service is operated by Neo Black Label (Representative: HYESOO WON; Business registration no. 205-14-69668; Address: 2F, 317 Bongeunsa-ro, Gangnam-gu, Seoul, Republic of Korea) ("we", "us"). Contact: support@neoblacklabel.com · Phone: +82 70-4165-0202 / +82 10-4213-2358 · Business hours: Mon–Fri 10:00–18:00 KST (lunch 12:00–13:00).

1. Agreement

By creating an account or using the Service you agree to these Terms, our Privacy Policy, Refund Policy, AI Notice and Acceptable Use Policy. If you do not agree, do not use the Service. The English version of these documents is the only binding version; translations (including browser auto-translation) are for convenience only.

2. Definitions

"Member" means a person who has created an account. "Organization" means the brand or team account a Member belongs to. "Credits" are units used to generate images and videos; they are not money, have no cash value, and cannot be transferred, sold or exchanged. "Original" means a photo you upload. "Output" means an image, video or text the Service generates with AI.

3. Eligibility and accounts

You must be at least 18 years old (or the age of majority where you live, if higher). Residents of the Republic of Korea aged 14 or older may join; payment by a Korean resident under 19 requires a legal guardian's consent. You must give accurate information and keep your login secure. Accounts may not be shared, except for team seats on the Business plan. Tell us immediately at support@neoblacklabel.com if your account is compromised.

4. Plans, billing and automatic renewal

Prices are in US dollars and shown before purchase. Web payments are processed by our reseller and merchant of record, Creem, which also handles sales tax/VAT and issues your receipts; app purchases are processed by Apple or Google under their terms. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price until you cancel. Before you pay we show the price, billing period, renewal terms and how to cancel, and we record your consent. We will notify you at least 30 days before any price increase, and the new price applies only from your next renewal after the notice.

5. Cancellation

You can cancel at any time from Account > Subscription in a few clicks (web) or in your Apple/Google account settings (app). Cancellation stops future renewals; you keep access until the end of the paid period. Refunds follow our Refund Policy.

6. Credits

(a) Each plan grants a monthly number of credits at the start of each billing period. If your subscription renews, unused monthly credits roll over once to the next period. (b) Top-up credits and referral credits can be used only while you have an active subscription. (c) If your subscription ends and is not renewed, all remaining credits (monthly, rolled-over, top-up and referral) expire after a 7-day payment grace period. We email you 7 days and 1 day before credits expire, and we show this rule at checkout. (d) If a generation fails, the credits used are returned automatically. (e) Credit costs per action are shown in the Service before you generate.

7. Referral program

Members can invite others with a personal invite code. The invitee receives 5 credits on sign-up; the inviter receives 20 credits after the invitee's first paid subscription has passed 7 days without a refund. Rewards are limited to 10 invitees per month and 1,000 credits per year per Member. Self-referrals, duplicate or fake accounts, and rewards tied to refunded or charged-back payments are void and may be revoked. When you share your code publicly, you must disclose that you receive a reward (for example, "#referral"). We may change or end the program with 30 days' notice; confirmed rewards are kept.

8. Your content

You keep all rights to your Originals. You grant us a limited license to store, process and transmit your Originals and Outputs only to provide the Service. You confirm that you own or have permission to use every Original you upload, including any people, designs, logos or trademarks shown in it.

9. Outputs

Subject to these Terms and the AI providers' terms, we assign to you any rights we have in your Outputs, and you may use approved Outputs commercially. AI outputs may be inaccurate or similar to outputs created for others, and copyright protection for AI-generated material may be limited. You are responsible for reviewing each Output before use; downloads are available only after you approve an Output in the review step. You must label AI-generated or virtual-model content where the law of your market requires it.

10. Prohibited use

You must follow the Acceptable Use Policy. In particular, you may not generate sexual or nude content, content involving minors, deepfakes or face swaps of real people without consent, misleading claims about gemstones, metals, certification or value, or content that infringes others' rights. We use automated moderation and may block content that breaks these rules.

11. Suspension and termination

If you break these Terms we may suspend or terminate your account after notice (or immediately in urgent cases). You may object at support@neoblacklabel.com. You may close your account at any time.

12. Service changes and availability

We may update features, models and pricing. We may pause the Service for maintenance, outages or AI-provider issues and will give notice when we can. If a paid plan is unusable for more than 24 consecutive hours because of us, we will extend your period or compensate you with credits.

13. Disclaimers and limitation of liability

The Service is provided "as is". To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms limits rights you have under mandatory consumer law, or liability for our intentional misconduct or gross negligence.

14. Rights complaints (copyright and trademark)

If you believe content on the Service infringes your rights, email support@neoblacklabel.com with the subject "[Notice]" and include your contact details, the work or right concerned, where the content is, proof of your rights, and a statement that your notice is accurate. We will disable access within 2 business days and notify the member, who may send a counter-notice. Repeat infringers' accounts are terminated. Our designated agent under the U.S. DMCA will be listed here once registered.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without limiting mandatory consumer protections of the country or state where you live. Please contact us first at support@neoblacklabel.com to resolve any dispute. Korean residents may apply to the Korea Consumer Agency or other dispute mediation bodies. Courts with jurisdiction under applicable law decide disputes.

16. Changes to these Terms

We will post changes at least 7 days before they take effect (30 days for changes that are unfavorable to you) and notify you by email or in the Service. If you keep using the Service after the effective date, the new Terms apply.